Frequently Asked Questions (FAQ)

1. What is CURLSILK™?

CURLSILK™ is a luxury haircare brand under Monexiom Holdings Inc., dedicated to creating high-performance, heat-conscious products that protect, transform, and elevate your hair without compromise.

2. Where are your products made?

All CURLSILK products are made-to-order with careful attention to detail. This ensures freshness, quality, and consistency in every purchase.

3. Do you accept returns or exchanges?

Because our products are made-to-order, all sales are final. However, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at info@curlsilk.com, and we’ll resolve the issue promptly.

4. How long does shipping take?

• Processing Time: Orders are processed and made-to-order within 3–5 business days.

• Delivery Time (U.S.): 3–7 business days depending on location.

• International Orders: Shipping times vary and may take 10–21 business days depending on customs clearance.

5. Do you ship internationally?

Yes. CURLSILK ships worldwide. Please note that international customers are responsible for customs duties, taxes, and import fees.

6. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number and link to follow your package.

7. Are your products safe for all hair types?

Yes! CURLSILK is designed for all hair textures and types — curly, wavy, coily, and straight. Our formulas and tools are created to protect hair integrity while enhancing style.

8. Are your products cruelty-free?

Absolutely. We do not test on animals, and we’re committed to responsible, ethical production practices.

9. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as other secure payment methods displayed at checkout.

10. How do I contact CURLSILK?

You can reach us anytime at:

CURLSILK – Monexiom Holdings Inc.
618 East South Street, Suite 500
Orlando, FL 32801
📧 info@curlsilk.com